Help Center

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Top questions

How fast does a token actually launch?

Average launch time on mainnet is around 11 seconds end-to-end — from signing the deploy transaction to a live, tradable pool.

Does Ignelis ever hold my funds?

Never. Ignelis is fully non-custodial — every transaction is signed in your own wallet, and the platform itself controls 0% of your funds at any point.

Do you keep logs of my activity?

No. We run a strict 0-logs policy. We do not store IPs, device fingerprints, or any browsing history. See /privacy for the full breakdown.

How does the Pump Bot price calculation work?

The bot estimates required maker count and trade size based on current LP depth and your % target. Final results may vary ±10% depending on real-time pool conditions.

What happens if my deploy transaction fails?

If on-chain settlement fails, no SOL leaves your wallet beyond the network's standard signature fee (~0.000005 SOL). You can re-run the deploy instantly.

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